Why Interpersonal Skills are Important in the Workplace
Interpersonal skills are crucial for successfully building relationships with coworkers, clients, managers, and customers. For certain jobs, interpersonal skills play an obvious role – those who work in customer service and sales work with people on a regular basis, making fine-tuned people skills a must. However, interpersonal skills play an intangible role across an entire organization. Some of the most powerful innovations come about through teamwork and collaboration in the workplace. Interpersonal skills are the cornerstone of successful communication, allowing people to successfully work together to achieve collective goals.
Interpersonal skills are associated with a number of personality traits that are commonly measured by personality tests, such as cooperativeness, diplomacy, patience, and assertiveness. The Employee Personality Profile (EPP) is one test used to measure work-related personality traits, including those related to interpersonal skills. Employers seeking to specifically hire employees who possess the interpersonal skills most optimal for sales can administer the Sales Achievement Predictor (SalesAP), which addresses additional traits related to competitiveness and assertiveness. Similarly, if an employer specifically wants to hire customer service employees, they can administer the Customer Service Aptitude Profile (CSAP), which hones in on traits such as personal diplomacy and patience.