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How Healthcare Providers Can Reduce Turnover

Save Millions by Reducing Healthcare Employee Turnover 

It’s no secret that turnover is a major issue facing the healthcare industry. 86% of healthcare facilities list retention as a key initiative. Plus, turnover is expensive. The cost of turnover for one nurse can be up to $60,000, costing an average hospital $7.86 million per year. 

 

The Hidden Costs of Turnover 

  • Reduced quality of care for patients  

  • Recruiting costs  

  • Lower morale  

  • Loss in productivity 

How can you reduce turnover? One of the first places you can start is the hiring process for your organization. 

Roles healthcare companies struggle to find quality applicants for include:  

  • Administrators 

  • Medical assistants 

  • Medical billers 

  • Nurses 

  • Patient care coordinators 

  • Physician assistants 

The demand for healthcare staff is also increasing with an aging population. A labor shortage means you need to make every hire count. Pre-employment tests are a predictive, cost-effective way to improve quality of hire and reduce turnover in healthcare facilities. 

 

Pre-Employment Assessments Recommended for Healthcare Facilities  

Criteria recommends using two types of tests to evaluate candidates for healthcare jobs: 

  • Aptitude Tests:  

  • Aptitude tests evaluate an applicant’s ability to solve problems, digest and apply new information, and think critically 

  • Personality Tests: 

  • Personality tests evaluate job fit. This can be important for roles that involve working regularly with patients in a customer service capacity. 

 

A Real-World Healthcare Case Study 

One healthcare facility used a basic skills test (measures math and verbal skills) to predict retention and performance in its patient-facing staff. Of those who received high scores on the test, 100% were still at the company after one year. The high scorers also earned performance ratings that were on average 53% higher than the low scorers. 

 
 

So, why Criteria? 

  • User-friendly score reports  

  • Validated tests backed by science  

  • Dedicated Customer Success Managers 

Criteria’s goal is simple. Criteria wants to help you hire successful healthcare staff that will provide a top-tier patient experience.  

 

Healthcare facilities that incorporate Criteria assessments into the hiring process typically experience:  

  • Reduced turnover  

  • Higher patient satisfaction  

  • Higher performance overall  

  • Lower risk of medical errors 

 

Some of the Healthcare Providers that utilize Criteria assessments for hiring:

 

Read Criteria customer case studies here and see how Criteria's testing platform can help you hire great tellers. Start a free trial today. 

 

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