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Your Teller Turnover Could be Costing You Millions
How Banks and Credit Unions Can Dramatically Reduce Teller Turnover
It's no secret that tellers are the brand ambassadors for banks & credit unions. Tellers are:
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the first point of contact with your customers
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instrumental in your customers’ satisfaction
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the bookkeepers of daily transactions
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your trusted handlers of currency
The single biggest challenge in employing tellers is high turnover.
Annual teller turnover rates (According to the Bureau of Labor Statistics)
A conservation cost estimate for replacing tellers is equal to half their annual wages. Turnover is expensive. See what this means for your bottom line:
How do you decrease turnover costs? Pre-employment tests are a cost effective and reliable way to improve the quality of hire and reduce turnover.
Recommended Assessments for Bank Tellers
We recommend two tests to evaluate prospective tellers:
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The Criteria Basic Skills Test (CBST) measures basic job readiness skills such as verbal and math ability, communication, and attention to detail.
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The Employee Personality Profile (EPP) analyzes twelve behavioral traits that influence job fit, and includes a custom benchmark for tellers.
Case Study
One bank that incorporated Criteria's skills test into its hiring process saw that of tellers who passed the test, 96% were good hires, compared to only 58% of those who did not pass the test.
So Why Criteria?
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User-friendly score reports
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Validated tests backed by science
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Dedicated Account Managers
Criteria’s goal is simple. We want to help you hire successful tellers that make great customer experiences.
Banks and credit unions who incorporate Criteria’s pre-employment tests into the hiring process typically experience turnover reductions of 20-50%.
A few of the many banks and credit unions who trust Criteria’s pre-employment tests:
Read Criteria customer case studies here or see how Criteria's testing platform can help you hire great tellers. Start a free trial today.