Managers of Retail Sales Workers

Pre-Employment Tests For Managers of Retail Sales Workers

Top Skills and Abilities:

  • Oral Expression
  • Oral Comprehension
  • Active Listening
  • Performing for or Working Directly with the Public
  • Getting Information

Top 3 Tasks:

  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.


Retail managers are responsible for meeting store sales quotas. To do this, they must motivate and guide their sales force, keeping tabs on financials and staying up-to-date with trends both in the store and in the retail industry as a whole. Day-to-day tasks vary widely depending on the size of the store. Smaller shops may have retail managers doing more hands-on work, while managers at big-box institutions will perform more of their duties behind the scenes, monitoring sales and stepping in when necessary. Regardless of the venue, retail sales managers are tasked with training and instructing staff and keeping sales running at maximum efficiency. They combine the duties and responsibilities of supervisors and coaches, making sure their staff perform at an optimal level.


Given the scope of their occupation, retail sales managers work long hours, including nights and weekends. The work comes with a considerable amount of stress. Managers are responsible not only for the performance of the entire store but also for the performance of each individual salesperson. As such, managers need to be able to effectively deliver constructive criticism, a trait that requires them to have strong interpersonal skills. Interpersonal skills are often revealed in interviews, and managers usually go through several rounds of them before being offered the job. An additional option is some form of pre-employment testing.

Assessments for Managers of Retail Sales Workers

Criteria Corp offers several tests which can help determine a candidate's suitability for a retail sales manager position. The most commonly used tests for retail sales managers are the Criteria Criteria Cognitive Aptitude Test (CCAT), an aptitude test which measures critical thinking and problem-solving, and the Employee Personality Profile (EPP), a personality test that includes a specific benchmark that evaluates job fit for managerial positions.

If you're an employer interested in previewing these tests, start a 14-day free trial or book a consultation to learn more.

Source: U.S. Department of Labor


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