Maids and housekeepers are responsible for general cleaning duties in many different private residences and commercial facilities, including hotels, hospitals, and nursing homes. Maids and housekeepers that work in commercial facilities usually work full-time, often with odd and irregular hours such as night and weekend shifts. The job is physically intensive, as maids and housekeepers are required to stand, crouch, and squat, sometimes moving heavy furniture and reaching into hard-to-access areas. Hiring managers should ensure that applicants are able to perform the physically demanding tasks associated with the job.
Assessments for Maids and Housekeepers
Hiring managers generally place a premium on finding candidates who can complete work efficiently and who are honest, trustworthy, and reliable. To help reduce the risk of candidates engaging in counterproductive workplace behaviors and to help decrease the number of hires who will not be a good fit, employers often use integrity tests when screening potential housekeepers. The Workplace Productivity Profile (WPP) is a behavioral risk assessment that evaluates an applicant's trustworthiness and dependability. As an integrity test and a general predictor of performance, the WPP measures an applicant's conscientiousness, perseverance, honesty, and attitudes towards theft and fraud. The WPP is widely used to screen applicants who will be working in a private home or businesses in order to reduce liability. Since finding candidates with customer-friendly personalities is also often important, employers sometimes use a second personality test as well, the Customer Service Aptitude Profile (CSAP). The CSAP is a 140-item test that presents an overall recommendation about an individual's suitability for customer service work.
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Source: U.S. Department of Labor