A dispatcher's job duties consist of scheduling work for repair, installation, and service crews, as well as scheduling drivers to pick up or deliver goods to customers. They communicate both with workers and customers, relaying customers' complaints and requests to crews and preparing timetables for crews to consult. The job, therefore, requires the ability to communicate effectively, as well as quick thinking in a fast-paced environment. Dispatchers generally are required to have at least a high school diploma or a GED.
Assessments for Dispatchers
Employers hiring dispatchers often search for candidates with general job-related skills such as verbal and oral comprehension. Attention and focus are also vital assets in dispatch positions. Criteria Corp customers often use two tests to evaluate candidates for dispatcher positions: the Criteria Basic Skills Test (CBST) and the Criteria Attention Skills Test (CAST). The CBST, just as its name would suggest, evaluates basic skills, including math and verbal comprehension, attention to detail, and language skills, and is an excellent way to quickly assess an applicant's general job readiness. The CAST measures an individual's concentration skills, including his or her ability to stay focused on a task for a sustained amount of time. The test is divided into four different categories that measure cognitive skills such as divided attention, vigilance, filtering, and perceptual reaction time.
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Source: U.S. Department of Labor