Pre-employment tests can help law firms identify and retain talented, reliable staff.
The biggest hiring challenge for many legal firms is identifying and retaining support staff, including administrative assistants, clerical staff, and receptionists. Criteria's employment tests can help organizations that offer legal services sort through large applicant pools, reduce time-to-hire, and identify reliable, productive staff members.
Law firms most often administer the Criteria Basic Skills Test (CBST) when hiring for their support staff. The CBST measures the trainability, attention-to-detail, and overall "job readiness" of applicants, all important traits for clerical and administrative positions.
The Customer Service Aptitude Profile (CSAP) is another test commonly used when hiring for customer-facing staff. The CSAP is a personality test that compares an applicant's personality with traits that have been correlated with success in customer service roles, such as diplomacy and patience.
Various typing, data entry, and computer skills tests may also be recommended for positions that require familiarity with computers or specific programs.
For upper level positions like legal assistants and paralegals, the Criteria Cognitive Aptitude Test (CCAT) assesses a candidate's critical thinking, attention-to detail, and ability to problem solve. These traits are important for roles that require employees to learn and apply new information.
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