Challenge: A leading retailer based in the Southeastern U.S. wanted to reduce the impact of counter-productive work behaviors such as absenteeism, tardiness, theft, and time-wasting amongst its retail sales associates.
Solution: The company administered the Workplace Productivity Profile (WPP) to a group of its existing sales associates. The employees' test scores were then compared to performance rankings for "Discipline" assigned by Store Managers. Managers based the Discipline scores on factors such as punctuality, attendance, trustworthiness, rule adherence, and work ethic. The employees' Discipline scores were then compared to their overall WPP scores (High, Medium, Low), and to the four individual trait scores on the WPP: Conscientiousness, Perseverance, Integrity/Honesty and Attitudes Towards Theft.
Results: Overall WPP scores were positively correlated (.23) with the performance rankings in Discipline. Of the employees who received passing scores on the WPP (High or Medium overall rankings), 60% were rated as "Good" or "Excellent" in Discipline by their managers. Of those who received "Low" ratings on the WPP, only 33% received "Good" or "Excellent" Discipline ratings.
Some of the individual trait scores were even stronger predictors of Discipline, as Conscientiousness scores and Integrity/Honesty scores were correlated .41 and .45, respectively with Discipline ratings, as detailed in the Chart below.
Correlations Between WPP Trait Scores and Managerial Rankings in "Discipline"
|Conscientiousness||Perseverance||Integrity/Honesty||Attitudes Towards Theft|
Based on the results of this local concurrent validity study, the company decided to incorporate the WPP into its employee selection process for sales associates at all retail locations.