LOS ANGELES, CA Nov 20, 2014 Criteria Corp announced today the results of its customer survey where 94% of customers reported they were either "Highly Satisfied" or "Satisfied" with HireSelect. Furthermore, HireSelect customers were extremely likely to recommend HireSelect to colleagues, as the service achieved a Net Promoter Score (NPS) of 68.
NPS is a widely used customer loyalty metric and measure of brand loyalty. A company's NPS is based on customers' response to the question, "How likely is it that you would recommend our company to a friend or colleague?" People who respond with a 9 or 10 are considered loyal enthusiasts or "promoters," while those who respond with 1 through 6 are considered "detractors." NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. Net Promoter Scores of 50 and above are considered superb.
"We are very proud of the enthusiasm our customer base has shown for HireSelect over the years, and achieving an NPS of 68 is a wonderful reflection of this," said Josh Millet, Criteria Corp CEO. "Word-of-mouth referrals are now our biggest source of new customers, and we are extremely grateful that our customers are playing such an active role in spreading the word about how HireSelect helps their organizations make more informed hiring decisions. Our customer base is extremely loyal and engaged, and is the source of most of our best product enhancement ideas. An NPS of 68 speaks to the quality of our product, the passion of our customers, and the great work that our sales and account management teams do in working with our customers."
Criteria Corporation is the leader in web-based pre-employment testing. Criteria's HireSelect® service is web-based software that allows companies to implement a state-of-the-art employee testing program quickly and cost-effectively, without needing to spend money on costly consulting services. HireSelect features employment aptitude tests, employment personality tests, and basic skills tests. To find out more visit www.criteriacorp.com.