Companies in the financial services industry often struggle with finding the right talent to achieve their goals. Pre-employment testing can help businesses in this industry identify quality candidates with the right aptitude and personality to succeed in the role and increase overall productivity.
Financial service companies, including loan and mortgage providers, credit card processing companies, and investment firms, use pre-employment testing to streamline their hiring process and make better talent decisions. For companies in the consumer lending and mortgage space, the regulations that arose from the financial crisis have put a premium on hiring talented loan officers and processors. Pre-employment tests can help highlight applicants who have the problem-solving ability, critical thinking skills, and attention-to-detail to excel in these roles.
Financial service companies often use the Criteria Cognitive Aptitude Test (CCAT) as a selection instrument for loan officers and consultants. The CCAT measures problem-solving, critical thinking, and the ability to learn and apply new information. It has also been shown to be one of the most accurate predictors of job performance for a wide variety of other positions in the financial services industry, such as financial analysts, accountants, salespeople, and managers.
For finance and analyst positions, companies also use employment personality tests like the Employee Personality Profile (EPP), which contains customized benchmarks for accounting, finance, analyst positions, and sales positions.
For account managers and other customer service oriented roles, the Customer Service Aptitude Profile (CSAP) compares a candidate's personality with traits related to success in customer facing roles, including patience, diplomacy, and cooperativeness.
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How Criteria Helps Companies in the Financial Services:
Training Completion Rates by CCAT Score