Employers in collections often face industry-specific challenges when hiring, and pre-employment tests are an extremely useful tool to help identify the people with the right aptitude and personality for the job.
In an industry in which turnover is a persistent challenge, collections companies often look for employees who both have the ability to perform the job successfully and also have the personality to be comfortable in the position. Companies in the collections and receivables management industry have hired more productive employees and reduced their rate of turnover by using Criteria's employment tests to screen prospective collections agents.
Most Criteria customers in the collections industry use the Criteria Basic Skills Test (CBST) to screen for collections representatives. The CBST is a test of basic verbal and math skills, attention to detail, and communication skills that helps companies assess the "trainability" of their prospective employees. The CBST can also reduce turnover by identifying candidates who have the skills and abilities to complete the training and succeed in the role.
The Employee Personality Profile (EPP) is a personality test that allows companies to screen for the personality traits that make an individual a good fit for a role in the collections industry. The score report contains a customized benchmark designed specifically for collections roles. This test helps highlight candidates who exhibit the right level of competitiveness, dependability, and conscientiousness to be comfortable and thrive in the role.
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How Criteria Helps Collections Companies:
Average Monthly Revenue by CBST Score