Careers at Criteria

Technical Support Specialist

Criteria is a technology company that’s changing the way organizations find and hire great talent. Headquartered in Los Angeles with offices in New York, Brisbane, Melbourne, and Sydney, Criteria is a global company and we’re growing quickly. We've been featured on the Inc. 5000’s list of fastest-growing private companies in the U.S. for the last six years and have been recognized as a Best Place to Work by Inc. and Built In LA.    

Most importantly, people are at the heart of everything we do. Our mission is to help companies and job candidates connect to do fulfilling, meaningful work together. We hire with the same intention to provide a collaborative, inclusive, and balanced environment where every individual can bring their best selves to work.   

Criteria is looking for an IT Support Specialist to help support our IT operations. Successful candidates will have a basic understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Global Enterprise IT team in support of those technologies. This will include (but is not limited to) Slack, Zoom, Office 365 technologies, Windows 10, MacOS, AWS, and others as required. 

Who you are: 

  • Humble. We're looking for people who not only listen to feedback but eagerly seek it out and are always looking for ways to improve. 

  • Strong character, strong work ethic and high follow-through. We value honesty and hard work. 

  • Possess excellent problem-solving skills and care deeply about clean and well tested code. 

  • Entrepreneurial and persistent. A track record of being a self-starter/self-manager. 

  • Creative and actively curious, with a strong motivation to learn and develop new skills. 

  • Collaborative and responsive. We are a lean and quick-moving product team. 

  • Exceptional written and verbal communication skills.  

What you’ll do: 

  • Provide proactive, excellent IT support to on-site and remote employees  

  • Manage and respond to, resolve, and/or escalate employee support requests as necessary 

  • Assist with large-scale and global IT projects and tasks  

  • Manage computer and IT equipment life cycles Support cross-department initiatives and remote users/offices  

  • Troubleshoot tasks and operating system/application support on Microsoft Windows OS, Mac OS, and other platforms  

  • Process employee account creation and deletions during onboarding and offboarding 

  • Train end-users on hardware functionality and software programs. 

  • Monitor hardware, software, and system performance metrics. 

  • Update computer software. as well as upgrade hardware and systems. 

  • Document processes and perform diagnostic tests. 

  • Keeping track of technological advancements and trends in IT support. 

  • Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware 

  • Maintains knowledge of technology innovations and trends.   

  • Performs other related duties as assigned.  

We’d love to hear from you if you have: 

  • Bachelor’s degree or equivalent experience is desirable.   

  • Minimum of two years of related experience required or equivalent certifications. 

  • Excellent written communication, interpersonal, and customer service skills 

  • Strong analytical and problem-solving skills. 

  • Understanding of computer hardware and software systems. 

  • Excellent time management skills. 

  • Ability to prioritize tasks and to delegate them when appropriate. 

  • Proficiency with Office 365 administration 

  • Windows and Mac operating systems troubleshooting experience 

  • Network troubleshooting and configuration 

  • Ability to explain technical issues to technical and nontechnical employees and customers. 

  • Proficiency with or the ability to quickly learn an array of computer hardware and software. 

What Criteria brings to the table: 

  • Excellent benefits packages (including medical, dental, vision, life insurance, 401(k) w/ employer match, generous paid parental leave policy, 3 weeks paid vacation annually, and more!)  

  • An extensive onboarding and training program to help provide a foundation for success.  

  • Monthly technology (mobile phone/internet) allowance  

  • Open BYOD Policy: Bring your own dog to work as we are a dog-inclusive office. When you come into the office, you'll frequently get greeted by one of the many Dogs of Criteria (check them out on Instagram: https://www.instagram.com/dogsofcriteria);  

  • Quarterly Charity/Volunteer Events (we believe companies should help their communities)  

  • Flexibility to work 100% in office, or hybrid.  

  • A competitive base salary  

  • Equity options in a rapidly growing company  

Since we’re a pre-employment testing company, all applicants must take two of our web-based tests as part of our screening process. Click Apply Now to start the tests — you'll also be asked to upload your resume. Please make sure your resume contains your current contact information so that we can contact you if necessary.