Careers at Criteria

Implementation Manager

Criteria is a technology company that’s changing the way organizations find and hire great talent. Headquartered in Los Angeles with offices in New York, Brisbane, Melbourne, and Sydney, Criteria is a global company and we’re growing quickly. We've been featured on the Inc. 5000’s list of fastest-growing private companies in the U.S. for the last six years and have been recognized as a Best Place to Work by Inc. and Built In LA.   

Most importantly, people are at the heart of everything we do. Our mission is to help companies and job candidates connect to do fulfilling, meaningful work together. We hire with the same intention to provide a collaborative, inclusive, and balanced environment where every individual can bring their best selves to work.   

The Implementation Manager is responsible for leading the integration and implementation process for customers on the Criteria platform.  A successful implementation manager will have a strong combination of technical, customer service, and project management skills.  

As Implementation Manager, you will partner with our Sales team as a technical resource while engaging with prospective clients. In this role, you will be responsible for understanding potential customers' technical needs and translating how our platform offerings could be a fit. You will be proficient in the technical aspects of our platforms and will advise on and design solutions for potential customers. 

Duties/Responsibilities: 

  • Oversee and support multiple implementation projects. This includes reviewing customer product demands, developing project plans, and ensuring that implementations are completed on time, within budget, and meeting all client expectations. 

  • Build and maintain strong and positive relationships with client contacts for the duration of the integration project during and post-delivery transition via meetings or conference calls. 

  • Inform, educate, and problem solve with clients to help them understand what they will be getting and the nature of their responsibilities.  

  • Administer everyday workflow of all implementation processes and engage appropriate support to clients throughout the integration process. 

  • Be highly responsive to client communications and proactively research, troubleshoot, and resolve issues.  

  • Manage project deliveries from beginning to end. Define and confirm scope, ensuring that all specifications are clearly defined to satisfy expectations  

  • Identify product development needs for integration projects and coordinate with the Development team on any necessary customizations. 

  • Prepare configuration documentation including Statement of Work 

  • Prepare, maintain, and submit clear and concise client activity/status reports  

Required Knowledge, Skills/Abilities:  

  • 2+ years’ experience managing SaaS implementations for customers 

  • PMP certification preferred 

  • Basic understanding of HTML, CSS, MySQL, JavaScript, and third-party API. Desire and willingness to continually expand technical knowledge to meet customer needs. 

  • Engineering experience is a plus! 

  • Proficient with Project Management software and familiar with agile product methodologies. 

  • Understanding of service-oriented architecture and associated web technologies 

  • Strong project management, communication, customer leadership, and software delivery skills including the ability to proactively manage customer expectations, project plans, scope creep, budgets, multiple team resources, issues, and internal/external statuses 

  • Experience providing product ownership for technical teams 

  • Ability to successfully manage multiple projects across customers while contributing to internal initiatives 

  • Highly enthusiastic, proactive, positive-minded, customer-focused, and service-oriented 

  • Excellent customer service skills. 

  • Effective verbal and written communication skills.