Careers at Criteria

Director, Business Affairs

The Director, Business Affairs will play a critical role in helping stakeholders across the company understand, edit and execute on contracts in areas ranging from customer, vendor and SaaS agreements. This position will support day-to-day activities, contract management and longer-term initiatives/projects. 


  • Review, edit and advise on legal correspondence and contracts, including agreements, amendments, SaaS licenses, SOWs and NDAs 

  • Liaise between internal Sales and Customer Success departments and customer business and legal contacts during contract development and negotiation 

  • Respond promptly to customer’s legal redlines of Criteria Corp standard terms and custom contract requests 

  • Serve as a resource for Sales and Operations teams' inquiries about governing terms of their subscription orders, custom agreements, and vendor agreements 

  • Monitor changes to privacy rights laws and/or regulations 

  • Maintain knowledgebase of resources, develop industry best practices, and process improvements 

  • Learn and implement the company's review and approval protocols for different agreement types and develop Contract Standards and Guidelines Policy 

  • Maintain and update internal resources for onboarding and team-specific trainings 

  • Implement a contract management system 

  • Liaise and consult with outside General Counsel as necessary 

  • Additional responsibilities as delegated by the Chief Operating Officer 

Education and Experience: 

  • J.D. from an ABA-accredited law school and admission to the state bar required 

  • Minimum 5 years’ legal or contract management experience, preferably at a top tier law firm or in-house technology company 

  • Experience and comfort editing and negotiating a variety of agreements and amendments required 

  • Solid business acumen, and experience with SaaS model, preferred. 


Required Knowledge, Skills, and Abilities: 

  • Ability to review documents, distill key details, and summarize business impact 

  • Ability to explain complex issues succinctly and identify and assess risk efficiently 

  • Strong and effective negotiating skills and excellent drafting skills 

  • Must be able to function effectively and work independently, multi-task under pressure, and manage a high-volume workload efficiently in a team-oriented environment 

  • Excellent reasoning, verbal, and written communication skills 

  • Detail- and solution-oriented with demonstrated ability to exercise independent judgment 

  • Proven ability to prioritize tasks and to delegate them when appropriate. 

  • Knowledge and understanding of web-based technologies, curiosity, and enthusiasm 

  • Proficiency with Microsoft Office Suite or related software