Careers at Criteria

Customer Support Specialist

Criteria is a technology company that’s changing the way organizations find and hire great talent. Headquartered in Los Angeles with offices in New York, Brisbane, Melbourne, and Sydney, Criteria is a global company and we’re growing quickly. We've been featured on the Inc. 5000’s list of fastest-growing private companies in the U.S. for the last seven years and have been recognized as a Best Place to Work by Inc. and Built In LA.    

Most importantly, people are at the heart of everything we do. Our mission is to help companies and job candidates connect to do fulfilling, meaningful work together. We hire with the same intention to provide a collaborative, inclusive, and balanced environment where every individual can bring their best selves to work.    

As a Customer Support Specialist, you’ll help our clients and their candidates, providing world class troubleshooting, empathy and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs. 

Who you are: 

  • You're a problem-solver and amazing with customers.  

  • You’re interested in the way things operate and can figure out how technology works when things go wrong.  

  • You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment.  

  • You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.  

  • You’re not only here to help fix technical issues, but also provide an incredible customer experience. 

What you’ll do: 

  • Handle and resolve all customer concerns with empathy and expertise 

  • Effectively and efficiently responding to incoming support calls and emails 

  • Follow up and settle to satisfactory conclusion all incoming requests 

  • Document all interactions in our CRM software- Identify and escalate priority issues that need immediate attention 

  • Drive product improvements and help inform product development initiatives by synthesizing feedback and relaying it to our product development team 

  • Help with quality assurance by testing new products and updates 

  • Identify opportunities for improving the candidate and customer experience and share those with the Customer Success team 

We’d love to hear from you if you have: 

  • 1-2 years of customer service/customer support experience. 

  • High school diploma or equivalent  

What Criteria Corp brings to the table: 

  • Excellent benefits packages (including medical, dental, vision, life insurance, 401(k) w/ employer match, generous paid parental leave policy, 3 weeks paid vacation annually, and more!); 

  • An extensive onboarding and training program to help provide a foundation for success. 

  • Monthly technology (mobile phone/internet) allowance 

  • Open BYOD Policy: Bring your own dog to work as we are a dog-inclusive office. When you come into the office, you'll frequently get greeted by one of the many Dogs of Criteria (check them out on Instagram: https://www.instagram.com/dogsofcriteria); 

  • Quarterly Charity/Volunteer Events (we believe companies should help their communities); 

  • Flexibility to work fully remote, 100% in office, or hybrid. 

  • A competitive compensation package that includes a generous base salary, commission, and bonus eligibility 

Since we're a pre-employment testing company, all applicants must take two of our web-based tests as part of our screening process. Click Apply Now to start the tests. 

You'll also be asked to upload your resume. Please make sure your resume contains your current contact information so that we can contact you if necessary.