Pre-Employment Tests For Waiters and Waitresses
Top Skills and Abilities:
- Active Listening
- Service Orientation
- Social Perceptiveness
- Oral Comprehension
- Oral Expression
Top 3 Tasks:
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Overview
Waiters and waitresses are some of the most popular jobs in the country, especially for students, part-time workers, and entry-level applicants. This is likely due to flexible hours and low requirements for entry to the position. These positions require stamina, physical dexterity, and a pleasant disposition. Waiters and waitresses are responsible for taking orders from customers, as well as handling complaints and consulting with the kitchen regarding allergens and other potential hazards. Waitstaff usually help clean after closing as well, so a sense of camaraderie often develops during the long hours worked. Jobs in this field are readily available due to a large amount of turnover. Most waiters and waitresses pursue separate career paths while working; however, there are opportunities for advancement if they elect to remain in the industry. Waiters and waitresses earn the majority of their income through tips, and the average salary for the position is $19,900.
Assessments for Waiters and Waitresses
As there are often a great number of applicants for these positions, hiring managers are then faced with the arduous task of selecting new personnel from many applicants. Criteria Corp's pre-employment tests can help take the guesswork out of the equation. With tests such as the Criteria Basic Skills Test (CBST) and the Customer Service Aptitude Profile (CSAP), hiring managers can ensure that applicants will have basic skills that are highly correlated with job readiness, such as literacy, numeracy, and communication skills (CBST), and that they will fit well in customer-facing positions from a behavioral perspective (CSAP).
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Source: U.S. Department of Labor